DOG PLAY & STAY
Dog Parent FAQ
Because your pup deserves the best—and so do you!
Dog Boarding & Sitting
Q: What’s the difference between dog boarding and dog sitting?
A: Boarding means your dog stays with us overnight at our home-based location or partner facility. Dog sitting is more personalized care, either in your home or ours, with one-on-one attention from a professional sitter—perfect for pups who thrive in a more familiar or calm environment.
Q: Is your home setup safe and secure for my dog?
A: Absolutely! Our space is dog-friendly, fenced, clean, and fully supervised. We treat your pup like family and ensure a cozy, safe environment whether they're social butterflies or prefer quiet cuddles.
Q: Can I bring my dog’s bed, food, or toys?
A: Yes! We encourage you to bring anything that makes your dog feel at home—beds, favorite toys, blankets, or their usual food to keep their tummy happy and reduce stress.
Q: Do you accept senior dogs?
A: Absolutely! We love our wise, grey-muzzled guests. We offer slower-paced routines, orthopedic bedding upon request, and extra TLC to keep your senior pup comfortable and cared for.
Q: My dog’s never boarded before—what should I expect?
A: Great question! We specialize in first-time stays. You’ll receive a pre-boarding checklist, and we recommend a short trial stay or meet-and-sniff visit to help ease your pup into the experience. We offer gentle transitions and plenty of love to help your dog feel at home.
Q: Can I bring my dog’s food, bed, or toys?
A: Yes, please! Bringing your dog’s usual food, favorite blanket, or familiar toy helps ease anxiety and maintain comfort. You’re also welcome to add on meals or toys from our curated options.
Meals & Nutrition
Q: Do you provide food, or should I bring my dog’s meals?
A: You’re welcome to bring your dog’s regular food and we are happy to accommodate.
Q: Can you accommodate special diets or allergies?
A: Absolutely. We understand every dog is unique. Let us know your dog’s dietary needs—we can tailor their meals and treats accordingly based on the food you bring.
Toys, Play & Enrichment
Q: What kind of playtime does my dog get?
A: From structured group play to personalized one-on-one fetch sessions, puzzle toys, and nature walks, we offer a variety of enrichment activities to keep your pup mentally and physically stimulated.
Q: Do you sell dog toys?
A: Ask us about our curated list of our top recommended toys—featuring enrichment-based activities, eco-friendly chewables, and boredom busters your pup will love.
Dog Sitter Tips & Daily Routine
Q: What does a typical day look like at Dog Play and Stay?
A: Think cozy naps, happy tails, engaging play, fresh meals, snuggles, and plenty of love. Each pup gets a customized routine based on their energy level and preferences.
Q: How do I prepare my dog for their stay?
A: Great question! Bring your dog’s favorite items, keep their routine consistent, and give them extra love before drop-off. We'll send a checklist before their stay to make packing a breeze!
Updates & Communication
Q: Will I get updates on my dog while I’m away?
A: Yes! We send daily text or photo updates (your choice), so you can see your pup playing, resting, or just being their adorable self. Total peace of mind for you!
Wellness & Safety
Q: Are dogs ever left unattended?
A: Never. We provide full supervision and safety checks throughout the day and night. Your pup is always in loving, attentive care.
Q: What if my dog gets sick or injured during their stay?
A: We take health seriously. If anything happens, we’ll contact you immediately and take your pup to your preferred vet or our trusted local vet partner.
Booking & Policies
Q: How do I book a stay or sitter?
A: Easy! Just head to our booking Page and choose your desired service. You’ll get instant confirmation and pre-visit guidance.
Q: Do you require a meet-and-greet first?
A: Yes, for first-time clients, we recommend a short meet-and-sniff intro to ensure a happy match between your dog and our team.
Q: What’s your cancellation policy?
A: Cancellations must be made at least 7 days prior to your booking for a full refund. Less than 7 days will incur a 50% cancellation fee.
Basic Training & Bath Add-ons
Q: Do you offer any training services?
A: Yes—we now offer basic training add-ons for sit, stay, leash manners, and polite greetings. These are great refreshers or helpful introductions during your pup’s stay.
Q: Can I book a bath before pickup?
A: Yes! Add a “Dog Bath” to your pup’s stay so they come home clean, soft, and smelling great.
Shop & Add-Ons
Q: What products will be in your online shop?
A: Soon, you’ll be able to shop our favorite enrichment toys, training treats, seasonal play kits, and wellness bundles directly from our website. Perfect for gifting or treating your pup!
Q: Do you offer treat and toy bundles?
A: Yes—we’re curating themed bundles for new pups, power chewers, senior dogs, and enrichment lovers. Add one to your next booking or purchase online soon.